CBCS uses state of the art
technology, well trained staff, statistical models and premier data sources
to increase effectiveness, efficiency
and achieve recovery goals for our customers.
We work everyday towards
making our process better for our business and for our customer's
business.
Technology
Our commitment to investing in the latest technology provides you with
the most cost-effective collection services available today.
Integrating
proven debt recovery techniques with an industry-specific strategy
model maximizes results and enables us to bring accounts current
quickly and efficiently.
For our customers we offer them the ability
to monitor their accounts, post payments, close accounts and place
new accounts electronically or via secure web site.
People
All of our collectors must complete an extensive
3-phase training program.
All new associates are trained in negotiation,
federal and state
laws, and skip tracing. Although this program is expensive to maintain,
it ensures our collectors have the skills necessary to succeed.
We have continuing education programs to insure
the on going growth of
our staff members.
Our staff is monitored and audited on a daily
basis to insure we are following the high work standards set
by
our company.
CBCS has a staff trained to work with our customers
on custom interfaces for new business, payment reporting and account
updating.
Analytical Modeling
CBCS has designed advanced proprietary
tactical
models. The
applied models enable us to identify the accounts with the
highest probability
of payment, which allows us to maximize recovery.
Accounts are
evaluated and models are applied throughout the lifecycle of the
account on an on-going basis. This enables us to identify accounts
that would benefit from different recovery strategies.
Data Sources
CBCS uses many data sources for accounts placed
to gain the most current address, home phone number, place of employment
and
employment phone
number.
We also use data sources to search bankruptcies
and deceased records, which allow us to identify and work accounts accordingly.
• Bankruptcy Scrub
• Deceased Scrub
• NCOA
• Directory Assistance and Address Search
• Credit Report searches
• Employment searches
